Motoring industry steps up


Countries all over the world have been hard hit by the COVID-19 pandemic and even when we start to see the light at the end of the tunnel, there are challenging times ahead for all. The motoring fraternity, in South Africa and beyond, has stepped up during this time to find ways to ease the burden for their consumers.



MasterDrive will use the relief provided by the recent fuel price increase to add to the contributions that the company is making to the Solidarity Fund which will assist those that have been negatively affected by the coronavirus.



Globally, Hyundai is making provision for the lockdown many motorists find themselves in during this time. In South Africa, Hyundai warranties that expire in the local lockdown period, due to end on 16 April, have been extended until the end of May 2020. This also applies to service and maintenance plans. The extension period will be revisited if the duration of the lockdown is prolonged.



Essential service providers that make use of Toyota vehicles can rely on the manufacturer during this time. While the majority of sales and service operations are closed to conform with the government’s orders that non-essential businesses must shut down, there up to 167 Toyota and Hino dealers on standby to support the operation of essential services during the 21-day lockdown.


Those in need of this service can contact the Toyota Customer Care line (0800 139 111). The customer care line is manned by agents operating from their homes. Once they have evaluated the support needed for an essential-services vehicle, a call is sent to the nearest dealer to offer the required assistance. Remember though, dealer assistance is in the form of vehicle repairs and parts’ distribution, and is only offered to essential-services customers.


Toyota Financial Services is also instituting a payment holiday between 1 April and 30 June to customers in good standing.



In response to the COVID-19 pandemic, WesBank has devised payment relief plans to assist customers and partners who have been impacted by the virus.


In support of the measures put in place by government, Wesbank is implementing what they believe are appropriate and ethical plans to responsibly navigate the current situation and ensure service continuity for all our customers.


As from 1 April – 30 June 2020, we will implement measures to provide relief to individual and business customers whose financial stability has been impacted by COVID-19. The interventions are applicable to those who demonstrated sound banking behaviour, such as having honoured their repayments to the bank on a consistent basis prior to COVID-19.


The type of relief and the implementation thereof will vary depending on the type of product that each customer holds. Interest and fees will continue to accumulate on outstanding balances, but no fees will be charged for any relief granted.


Jaguar Land Rover

Jaguar Land Rover South Africa is making 11 vehicles available to the South African Red Cross Society (SARCS). This is to keep the organisation mobile in its efforts to control and minimise the spread of the coronavirus.


The vehicles, which come from Jaguar Land Rover’s Experience and marketing fleets, are being supplied free of charge and will be dispatched nationwide to boost transport capacity for SARCS. Red Cross volunteers will now be deployed to critical areas where they will engage communities and educate on how the virus is transmitted and how to avoid risks.



Suzuki Auto South Africa this week committed itself to increasing its focus on affordable mobility in the wake of the economic impact of the coronavirus. The manufacturer recently launched their S-Presso and will focus more on affordable vehicles in coming months.



Ford Motor Company Fund has announced two new and unique opportunities for Ford employees around the world who are eager to give back while honouring stay-at-home recommendations.


The COVID-19 Donation Match program is a combined effort between Ford Fund and Ford Motor Company Executive Chairman, Bill Ford, that will match $500,000 (more than R9-million) in donations to designated community organisations in the fight against COVID-19, raising a potential $1-million (over R18-million) for groups battling the pandemic across the globe.


In South Africa, funds are being raised to support the Gift of the Givers Foundation, which is the largest disaster response non-governmental organisation (NGO) of African origin on the African continent.



Isuzu Motors South Africa (IMSAf) fully supports the measures which have been implemented by the President Cyril Ramaphosa during the lockdown period to contain the spread of COVID-19 in the country.


During this critical period, it is important that essential services that play a vital role during this crisis must continue and to this end several vital goods are being transported across the country in Isuzu commercial vehicles every day. Their aftersales team is on standby and essential vehicles will get the necessary technical support to minimise the risk of downtime, and ensure ongoing supply.


Additionally, Isuzu will provide a grace period of one month to customers, supporting the servicing of vehicles, without affecting their warranties. Customers can also make use of corrosion inspection after lockdown up to Friday, 15 May 2020 regardless of mileage and the age of the vehicle. Isuzu has also made their press fleet available to the Gift of the Givers.



All Mitsubishi Motors SA dealerships, workshops and service centres will be closed for the duration of the lockdown announced by South African president Cyril Ramaphosa. However, MMSA realises this might cause a different problem for Mitsubishi owners who need to service vehicles during this time, especially those that have come to the end of their vehicles’ original warranties.


They have therefore extended all active manufacturer warranties by 21 days so that owners can still have their vehicles repaired as per the policy documented and disclosed in the warranty and service book should relevant repairs be required during the lockdown.


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